Question 1

What is an escape game?

Accepted Answer

Escape games are real life adventures where you and your fellow players have an hour to break out of a room by cracking codes, solving riddles, piecing together puzzles, and finding clues. The game originated in Japan and is based off escape the room video games created by Toshimitsu Takagi in 2005. Need more details? Read up on escape rooms here.

Question 2

How difficult are the escape rooms?

Accepted Answer

You get to decide! At Breakout, we don’t limit the number of hints you can ask for as you play the game. It’s up to you to make the game more or less challenging by the number of clues you use.

Question 3

Is there a limit to the number of players?

Accepted Answer

All of our escape games have a minimum of 2 players and a maximum of 8 players.

Question 4

What time should my group arrive?

Accepted Answer

Please arrive 15 minutes prior to your booking. We do have to keep a strict schedule, so if you arrive late you may not receive the full 60 minutes in your room. Late arrivals and missed games are non-refundable.

Question 5

Do I need to bring anything with me to escape?

Accepted Answer

Just your friends and a winning spirit! You will only need the clues within the rooms to escape. Before your game, we'll ask you to fill out a quick waiver. To save time, please fill out this waiver prior to arriving.

Question 6

Are you really going to lock us in?

Accepted Answer

No! Your safety is our top priority, so we don't really lock you in. You have the option to leave the escape room at any time if necessary. Read more about our safety measures here.

Question 7

Are there cameras in the escape rooms?

Accepted Answer

Yes. Cameras are used to monitor your live experience.

Question 8

What happens if we don't solve anything?

Accepted Answer

We will be monitoring your progress throughout the escape game. Our game masters will provide clues if you get stuck — after all, we want you to have fun! Remember, it's not only about trying to escape the room; it's about the full experience. But if you’re just dying to break out, we do have some tips and tactics as well as suggestions on when to ask for a hint.

Question 9

How much does a breakout escape game experience cost?

Accepted Answer

Refer to the booking page for the most up-to-date pricing.

Question 10

Do you offer discounts?

Accepted Answer

We want everyone to have a chance to join the fun. Sign up for our newsletter to be the first to know about discounts, sales, and special offers. If you're looking for 10% off on games Monday - Thursday, you might not have to wait long.

Question 11

What if we don't book all the available spots for an escape room?

Accepted Answer

All our rooms are private when you book a room at Breakout. Don't worry about playing with strangers; it's just you and your team, no matter your group size.

Question 12

Do I need to book our escape game in advance?

Accepted Answer

Yes. You can see escape game times and book reservations on our online booking page. We can’t guarantee a spot unless you’ve booked ahead of time.

Question 13

Are the tickets refundable?

Accepted Answer

No cancellations are allowed, but we will work with you to reschedule if an emergency arises.  Non-emergency reschedules should be made 24 hours in advance.

Question 14

Are tickets transferable to a friend?

Accepted Answer

Yes. You can give/sell your tickets to another person. Just contact us and we can take care of that for you.

Question 15

Can I take photos or video while playing the escape games?

Accepted Answer

Sorry, but we ask that you refrain from taking photos or videos in the escape rooms. You will get to take a photo with your group after the game is complete.

Question 16

What forms of payments are accepted?

Accepted Answer

We take every major credit card. If using a prepaid debit card, it must be registered online with an address and zip code. You can see escape game times and book reservations on our online booking page.

Question 17

What should we do if we're running late?

Accepted Answer

We ask that you plan to arrive 15 minutes prior to your escape room's start time to ensure a smooth check-in process. However, if you are running late, please call your location to let us know as soon as possible. You may receive the option to reschedule your game or play with less than the full hour of time allotted. Please be aware that missed games are nonrefundable.

Frequently Asked Questions

Q: What is an escape game?

Q: How difficult are the escape rooms?

Q: Is there a limit to the number of players?

Q: What time should my group arrive?

Q: Do I need to bring anything with me to escape?

Q: Are you really going to lock us in?

Q: Are there cameras in the escape rooms?

Q: What happens if we don't solve anything?

Q: How much does a breakout escape game experience cost?

Q: Do you offer discounts?

Q: What if we don't book all the available spots for an escape room?

Q: Do I need to book our escape game in advance?

Q: Are the tickets refundable?

Q: Are tickets transferable to a friend?

Q: Can I take photos or video while playing the escape games?

Q: What forms of payments are accepted?

Q: What should we do if we're running late?